March 22, 2011
Dear Valued Customer,
My name is Brian NeVille (President and CEO) with Wise Company, Inc. We are grateful for the opportunity to provide Wise product and services to each one of you individually. We pride ourselves on product quality and customer satisfaction.
Because of the recent occurrences (earth quakes, tsunamis, increase in food prices, inflation, demands on fuel, etc.) throughout the world, request for Wise product has increased dramatically.
This has put a sizeable stress, delay, and temporary shortage on all types of food products. Specifically, freeze dry, dehydrated, and dry raw-good commodities. We have chosen not to compromise our business by bringing in raw goods from outside of the United States. All Wise products will continue to be USA sourced and made.
Product requests and orders that in the past were shipped within 24 to 48 hours are now estimated at a shipping time of 6 to 8 weeks. We will continue to process orders in a first in and first out manner so it is important to keep the orders in the queue to ensure customers receive product as quickly as possible. Internal measures have and are being taken to address this temporary inconvenience and ensure success.
We will continue to send out status updates as needed. In the meantime, I am personally happy to address any additional questions or concerns you may have. We want to ensure your continued satisfaction. We appreciate your understanding and patience during this time.
Wise Company Inc.