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Return Policy

The Store-It Return Policy

SATISFACTION.  We at Store-It Foods want you to be satisfied with what you pruchase.  One of the best ways to achieve that is to have you make sure you are purchasing the right item.  With this in mind we try to provide you with as much information as we can to enable you to make an informed decision when considering the choices before you.  If second thoughts arise, returns are possible, but to avoid having had to needlessly pay shipping and other fees, it is best to be proactive.  Please try to make sure that the item you order is really what you want. 

WARRANTY CONCERNS.  All claims for repair or replacement of items under warranty is an issue solely between you, as the purchaser of an item, and the manufacturer of the item.


All returned items must have a Return Authorization Number

Returns & Concerns
Any item returned to us without a return authorization number will not be refunded.

Product is damaged, defective or does not work
Contact us by phone or e-mail and give us details. We will give you instructions.

Changed mind and do not want it
If it is unopened and in its original condition, we are happy to take it back and refund the price of the product, if returned within 30 days from original date. No shipping costs will be refunded. Please be aware that in a few cases, due to conditions set by the manufacturer, a restocking fee may be involved. You should also note that that those goods sent to you with shipping charges included in the price will have an appropriate deduction taken from the refund or credit issued.

Did not get what you ordered
If we sent the wrong item, contact us and we will take care of it at no additional cost to you. If you made the mistake we are still happy to exchange it for the correct item, but you are responsible for all shipping charges. Item must be in original condition, that is in a "new" condition with all packaging, manuals, packing, etc. still present and in good condition.

Product received does not work the way that you thought it should
Most manufacturers offer a satisfaction guarantee. If you are not satisfied with an item, you should contact the customer service # listed in the owner's book that came with the item. If you need we can assist in obtaining these phone #s for you if you contact us. All satisfaction guarantees must be handled with the manufacturers.

Opened and bothered, maybe even used it, now do not want it
We are sorry, but we cannot accept returns of items that have been used. It is impossible for us to re-sell the item as new and we do not deal in used merchandise.

Free Gift
If returning an item with which a "Free Gift" was supplied at time of purchase, you may opt to either return the item and the gift, or return the item only. Should you choose the latter, the value of that gift will be deducted from any credit or refund for which you may be entitled.

*Food items and personal care products & accessories that have been opened are not returnable.

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Store-It Foods carries hundreds of different products related to food storage, food preparation, food preservation, and emergency preparedness. 
Useful Links
Looking for other sites that might provide additional assistance in preparing and planning to confront potential emergencies or expand your food storage capabilities? Try these.
Questions about Store-It Foods? This is the place to find some of those answers.
Attention Canadian Shoppers
Unfortunately, there are times when "factory direct" is not an option for our Canadian deliveries. Fortunately, in a great many instances it is possible to overcome this difficulty.

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