The Store-It Return Policy

SATISFACTION.  We at Store-It Foods want you to be satisfied with what you pruchase.  One of the best ways to achieve that is to have you make sure you are purchasing the right item.  With this in mind we try to provide you with as much information as we can to enable you to make an informed decision when considering the choices before you.  If second thoughts arise, returns are possible, but to avoid having had to needlessly pay shipping and other fees, it is best to be proactive.  Please try to make sure that the item you order is really what you want. 

WARRANTY CONCERNS.  All claims for repair or replacement of items under warranty is an issue solely between you, as the purchaser of an item, and the manufacturer of the item. 

RETURNS.  If, within 30 days of the receipt of you order, you find that you are not completely satisfied with the purchasing decision that you have made, returns can be arranged.  Please, do not act on your own.  You will need an RA (Return Authorization) number before proceeding.  This can be obtained by simply contacting us at Store-It.   The merchandise itself must be in a "new" condition with all packaging, manuals, packing, etc. still present and in good condition.  Used goods are not eligible for return.  It is also important to make sure that the RA number provided is clearly marked upon the outside of the package.  Some of our manufacturers will refuse to accept delivery of items not so marked.  Return shipping, of course, will be done at the customer's expense.  Shipping and handling fees assessed at the time of the initial purchase are not refundable.  Please be aware that those goods sent to you with shipping charges included in the price will have an appropriate deduction taken from the refund or credit issued.  A 15% restocking fee is applied to all returns.  Again, the best advice we can give you so that all of these deductions and added costs can be avoided, is to be very careful with that initial purchasing decision.  Defective goods, of course, are not subject to these extra charges, and instead would be covered by the warranty coverage being provided by the manufacturer concerned.

FREE GIFT.  If returning an item with which a "Free Gift" was supplied at time of purchase, you may opt to either return the item and the gift, or return the item only.  Should you choose the latter, the value of that gift will be deducted from any credit or refund for which you may be entitled.