1-Year Limited Warranty
Excalibur Products warrants to the ORIGINAL RETAIL PURCHASER of this product that if it is purchased through an AUTHORIZED EXCALIBUR RETAILER, and operated in accordance with the printed instruction accompanying it, then for a period of one year from the date of purchase, the product shall be free from defects in material and workmanship.
Products sold through online auctions are not eligible for warranty services from Excalibur. To obtain warranty service an original or copy of the sales receipt from the original authorized retailer is required. THEREFORE, YOU SHOULD RETAIN YOUR SALES SLIP OR INVOICE. Excalibur will not replace missing components from any package purchased through an online auction.
If you need to send a unit in for warranty service, please contact our Technical Support department. In most cases technical problems can be corrected without returning the product. Tech support can be reached at one of the following numbers
Tel 916-381-4254; Fax 916-381-4256
Or you may choose to e-mail Excalibur’s Technical Support department at firstname.lastname@example.org to detail the problem you are having and to request a Return Material Authorization number (RMA#)
When you contact the Technical Support department, please have available the model number of the unit, your return shipping address, and daytime telephone number. The Tech Support Representative will provide you with a Return Material Authorization number (RMA#) and shipping instructions. Once you have received the RMA number, securely package the unit and follow the return shipping instructions.
Terms and Limitations
The company will repair (or at its discretion, replace) the product free of charge if in the judgment of the company, it has been proved to be defective as to seller's labor and material, within the warranty period.
New or rebuilt replacements for factory defective parts will be supplied for one (1) year from date of purchase. Replacement parts are warranted for the remaining period of the original warranty period.
Limitations The warranty is void if the product is used for any purpose other than which it is designed. The product must not have been previously altered, repaired, or serviced by anyone other than the company. The serial number must not have been altered or removed. The product must not have been subjected to accident in transit or while in the customers possession, misused, or operated contrary to the instructions contained in the instructions manual. This includes failure caused by neglect of reasonable and necessary maintenance, improper line voltage and acts of God. This warranty is not transferable and applies only to U.S. and Canadian sales.
Except to the extent prohibited by applicable law, no other warranties whether expressed or implied, including warranty merchantability and fitness for a particular purpose shall apply to this product. Under no circumstances shall Excalibur Products be liable for consequential damaged sustained in connection with said product and Excalibur Products neither assumes nor authorizes any representative or other person to assume for it any obligation or liability other than such as it expressly set forth herein. Any applicable implied warranties are also limited to one (1) year period of the limited warranty.
This warranty covers only the product and its specific parts, not the food or other products processed in it.
For further information or warranty service, write to:
Excalibur Products, 6083 Power Inn Road, Sacramento, CA 95824 (916) 381-4254